Support

Client will require an identity provider and the ability to manage it.

Thomson Reuters will provide dual access to existing platforms so as not to disrupt users during the migration.

The implementation timeframe is dependent on the agreed SSO solution and will be determined during the consultation and planning sessions. Generally, we expect the process to complete between two and eight weeks.

Yes, your access to Thomson Reuters platforms will be tied to your organisation credentials.

When you open a file directly from Adobe Reader, you should be prompted to download a font package (see screenshot below). Please follow the link from your browser and install the package as per the instructions. You will only need to this once and...

We are aware of issues some customers have been experiencing accessing Westlaw Asia via IP authenticated links. 

Customers experiencing issues have been using Proxy IPs to enable links for onsite and offsite access. Although it has been possible to...

In response to customer feedback, we have extended the timeout limit from 30 minutes to 3 hours on the Westlaw Asia new user interface.

The new user interface supports all of the latest browsers. Please see below for updated system requirements.

All users

• High-speed internet connection (4Mbs Download, 512kbps Upload ADSL)
• Adobe Acrobat Reader 9.0 or later installed (Some...

Thomson Reuters requires your organisation to have access to a SAML (Security Assertion Markup Language) Compliant Identity Provider (IDP).

We support identity providers with the following protocols;

• SAML 2.0
• WS-Federation

Examples of common...

The following Thomson Reuters platforms are compatible;

• Westlaw AU/NZ
• New Westlaw Australia/New Westlaw New Zealand
• Practical Law
• Westlaw UK
• Thomson Reuters Westlaw
• Proview
• Checkpoint
• Drafting Assistant AU/NZ
• Westlaw Asia
• Westlaw Middle...