Support

All customers are required to move to the new platform. Legacy Westlaw Asia will cease operating once the transition period is completed.  

No. IP access will not be available. Customers that currently access via IP will need to provide a list of users (aligned to the contractual obligation) to their Account Manager/Customer Support so they can be set up to receive a registration key. ...

OnePass is a secure method of authentication that allows users to log into multiple Thomson Reuters products with a single set of credentials. If you currently use OnePass to log into Westlaw/Practical Law, you will be able to use the same profile to...

If you already have a OnePass profile, you will be able to log into Westlaw International using that profile. If you do not have a OnePass profile, you will be sent an email containing a registration key along with instructions on how to register for...

Yes, customer training will be available for all users as part of the onboarding process. The training and support portal will provide Live Webinars, Guides, and Videos to help get you started. You can also request training.

Our priority is to make this as easy as possible, so although extra support should not be needed, we will be on hand to help you. The move will be user led, so you will need to take steps to ensure you have access to Westlaw International.

Our priority is to make the move as seamless and smooth as possible. We will provide details on the steps you will need to take to ensure you have access to Westlaw International and are confident using it before access to legacy Westlaw Asia is...

When you choose to purchase Westlaw International there will be a short crossover period to give you time to transition before removing your access from the legacy Westlaw Asia platform.

If someone outside of the organisation is sent a link, they will be unable to access Thomson Reuters as they will not have access to the organisations sign on credentials.