Will Thomson Reuters Customer Care have access to OnePass usernames and passwords?

Customer Care will have access to OnePass usernames and will have the ability to reset passwords. After a password is reset, a temporary password will be emailed to the user. Once logged in using the temporary password, the user will be prompted to create a new password. For security purposes, Customer Care does not have access to OnePass passwords.

How often can I change my password?

You have control over how often you want to change it, so it is up to you.

How do I change my username, password, security question, or email address?

You can change your details at any time. Either visit https://onepass.thomsonreuters.com/ or click on the "Update an existing OnePass profile" link on the OnePass sign-in screens of the products you want to access. Log into OnePass with your existing details to make changes if you want to update your profile.

How do I access my subscriptions using Single Sign On?

There are two primary methods for non-Federation subscribers;

  1. Using a Single Sign On link;
  2. Using the "Access via Single Sign On"

1. Using a Single Sign On link

Thomson Reuters platform links can be modified to flag Single Sign On Access, both for the platform itself and for deep links to content within the platform. This is done with relatively simple alterations to links, example below (where ### is a value unique to your organisation Thomson Reuters will provide you);

https://www.westlaw.com

to

https://www.westlaw.com?groupid=###

 

2. Using the "Access with Single Sign On" button

Sign In Page with SSO Option

Access to platforms with single sign on can be achieved by clicking the "Access with single sign-on" button on the bottom of the screen.

 

SSO Page

The user can then enter their organisation email or group ID (the group ID will be provided as part of setup), and their browser can be set to remember that information, and to always take them automatically to this screen.

I am in an Access Federation, can I use that login to access Thomson Reuters Products?

Yes.

Thomson Reuters has partnered with several Access Federations to provide access to members.

These include;

  • OpenAthens
  • Australian Access Federation
  • Tuakiri Access Federation (New Zealand)
  • UK Federation
  • CARSI (China)
  • Shibboleth
  • Okta

What do I need to get Single Sign On?

Thomson Reuters requires your organisation to have access to a SAML (Security Assertion Markup Language) Compliant Identity Provider (IDP).

We support identity providers with the following protocols;

  • SAML 2.0
  • WS-Federation

Examples of common compliant IDP include, but is not limited to;

  • Microsoft Active Directory Federation Services (ADFS)
  • Microsoft Entra ID (formerly known as Azure AD)
  • Okta Identity Cloud
  • OpenAthens
  • Shibboleth
  • CARSI (China)

If you are not sure if you are SAML Compliant, or have more questions about technical implementation, have your internal IT or Systems Administration team contact us and your Customer Relationship Manger can advise.

What are the advantages of Single Sign On?

Single Sign On has numerous advantages over other access methods.

Access

  • As it utilises an organisation's existing login credentials, users have fewer login details to remember, unlike OnePass where a distinct username and password is required.
  • In most cases, an existing login during the day on your organisation's sign on credentials means access is totally seamless.
  • Adding and removing users to Thomson Reuters platforms becomes incredibly easy, when they are added or removed from their organisational sign on, they are added or removed from Thomson Reuters platforms.

Personalisation

  • Since users are unique based on their organisational credentials, full personalisation and customisation is available to users, unlike IP Access where users are given generic access.
  • Usage reporting and account information on users are extremely detailed, given activities can be demonstrated to the user level.
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