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What do I do if I use a proxy server (or any third party services) and the new URL for IP access doesn't work?

Technical Issues and Fault Notifications

We are aware of issues some customers have been experiencing accessing Westlaw Asia via IP authenticated links. 

Customers experiencing issues have been using Proxy IPs to enable links for onsite and offsite access. Although it has been possible to modify Westlaw Asia links to accommodate proxy access in the past, the bespoke nature of the links means that they cannot be supported or tested in the way standard IP links can. 

Thomson Reuters do not provide support for any third party services. You will need to contact your third party service provider about configuring your settings. Due to security reasons, we would like to advise all users who are currently using third party services to access Westlaw that Westlaw Asia cannot guarantee the integrity of these links moving forward. 

We apologise for any inconvenience and thank you for your patience. 

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