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Westlaw Asia (new)

Thomson Reuters Training & Support

General questions

Do I need a new OnePass profile to access the new Westlaw Asia user interface?

The current OnePass profile will provide access to both the existing and new Westlaw Asia sites.

If you have forgotten your username, you can retrieve it by selecting the “Forgot username?” link on the new Westlaw Asia log-in page. You can also reset your password by selecting “Forgot password”.

What will happen to my existing Westlaw Asia alerts and folders?

Your alerts and folders will be automatically migrated over to the new user interface and you don’t need to do anything with them. You will be able to access your existing alerts and folders in the new user interface as long as you access Westlaw Asia with your existing username and password.

During the dual access period, for alerts created from the existing user interface, when you receive an alert email and click on a link within the alert, you will be taken to the existing user interface, not the new user interface. 

Can I create a new alert in the new user interface?

Yes, you can create a new alert in the new user interface. For alerts from the new user interface, when you receive an alert email and click on a link within the alert, you will be taken to the new user interface, not the existing user interface.

Can I make a change to my existing alerts in the new user interface?

Yes, if you make a change in the new user interface, the change will be reflected on your alerts in both the old and new user interfaces.

Will there be a time when I can't access my alerts in the existing user interface?

When you and your organisation confirm a switchover date with our customer service team, our Technology team will need to perform an alert migration prior to your switchover. This is to point your existing alert emails to the new user interface. The migration will occur at the end of each month during the dual access period from October 2020 till February 2021. Our customer service team will be contacting you to discuss this in more detail. 

Once you and your organisation are completely switched over to the new user interface, please set up any new alerts in the user interface only.  After the switchover date, links within your alert emails will be pointing to the new user interface only.

Please note that if you have alerts with news content on the existing Westlaw Asia, you will need to create a new alert in Westlaw Classic (Westlaw Next) before switching over to the new user interface. This is because we no longer host news content on the new user interface. To arrange a training session on how to create an alert on Westlaw Classic, please email us via asia.trainers@thomsonreuters.com

Will news content still be available on the new Westlaw Asia user interface?

News content will be available to all subscribers via Westlaw Classic (Westlaw Next) in the new Westlaw Asia interface. Westlaw Classic (Westlaw Next) will provide an optimised News experience. To access News content, you will need a new registration key. Our customer service team will be in touch with you to provide new registration keys and instructions on how to add them into your existing OnePass profile or IP access.

Once you activate a valid registration key to your OnePass profile, simply select News from the left-pane in the homepage of the new user interface. You will then be authenticated into Westlaw Classic (Westlaw Next) in a new browser window where you can access News content as desired.

Why has news content been moved to the Westlaw Classic (Westlaw Next) platform?

Moving news content to the Westlaw Classic (Westlaw Next) platform provides users with an optimised user experience with more than 11,000 news and business information resources including newspapers, newswires and magazines across the world. Users will have access to substantially more content than they previously had access to.

What is quick access?

We are introducing a new tab for Practical Law within the new Westlaw Asia user interface, providing a list of quick links to key resources on Practical Law. If you subscribe to both Westlaw Asia and Practical Law, the access from Westlaw to Practical Law is now more seamless than ever. If you are interested in trialling Practical Law, please contact your account manager to experience the new feature.

What will happen to my deep links to Westlaw Asia content?

Westlaw Asia customers will be moving to a new user interface from October 2020. As new features and enhancements are launched on the new interface only, we expect our users to make this new interface their service of choice. All users will have a period of dual access when they can use both sites. During this dual running period, users will be able to create deep links to the new user interface to replace existing links they may have created on their intranet. This approach allows users to manage how and when they link to the new service. We also know that users have some very old links in outdated formats and links to content that is no longer available. Therefore, a user-led approach allows everyone to ensure links to the new service achieve the goal the user originally intended.

What is the timeout limit for the new user interface?

3 hours. Please note that the timeout limit for the existing Westlaw Asia site will remain at 30 minutes.

What are the system requirements for the new user interface?

The new user interface supports all of the latest browsers. Please see below for updated system requirements.

 

All users

  • High-speed internet connection (4Mbs Download, 512kbps Upload ADSL)
  • Adobe Acrobat Reader 9.0 or later installed (Some print functionality is lost with older versions.)
  • JavaScript and cookies enabled in the browser
  • Do not delete cached files

 

Windows users. Microsoft Windows 7, Windows 10 running:

  • Internet Explorer 11 recommended
  • Firefox current version or Extended Support Release version
  • Google Chrome current version
  • Edge (Windows 10 only)

 

Mac users. OS 10.5 or later running:

  • Safari current version
  • Firefox current version or Extended Support Release version
  • Google Chrome current version

 

Mobile devices:

  • iPhone (iOS 10 or later, iPhone 6 or later)
  • iPad 2nd generation or later
  • Android (7.0 or later)

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