When you and your organisation confirm a switchover date with our customer service team, our Technology team will need to perform an alert migration prior to your switchover. This is to point your existing alert emails to the new user interface. The migration will occur at the end of each month during the dual access period from October 2020 till February 2021. Our customer service team will be contacting you to discuss this in more detail.
Once you and your organisation are completely switched over to the new user interface, please set up any new alerts in the user interface only. After the switchover date, links within your alert emails will be pointing to the new user interface only.
Please note that if you have alerts with news content on the existing Westlaw Asia, you will need to create a new alert in Westlaw Classic (Westlaw Next) before switching over to the new user interface. This is because we no longer host news content on the new user interface. To arrange a training session on how to create an alert on Westlaw Classic, please email us via firstname.lastname@example.org