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Thomson Reuters Training & Support


Read through a list of frequently asked questions from our customers and prospects.

General questions

What is OnePass?

OnePass is a single sign-on solution that allows users to have one username & password for access to all their Thomson Reuters services.

Click here for more information about OnePass.

How many OnePass profiles do I need?

One. Your OnePass username and password allows you to access multiple Thomson Reuters products. You just need to have a registration key for each product on your OnePass profile.

Will Thomson Reuters have access to my OnePass Username and Password?

Our Tech Care team have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details.  Once triggered an email will be sent to the OnePass owner with a link to create a new password. 

Note: For security purposes, Thomson Reuters does not have access to OnePass passwords.

How often can I change my password?

You have control over how often you want to change this, so it's up to you.

I'm locked out what should I do?

Help yourself: 

If your profile is locked out due to too many sign-in attempts, you must reset your password.

Reset your password from OnePass.

You will receive an email from OnePass that contains a link that will allow you to create a new password.

Let us help you:

For assistance with OnePass, call us on 1800 020 548 (Australia) 0800 10 60 60 (New Zealand) or you can email us at

How do I change my Username, Password, Security Question or Email Address?

You can change your details at any time. 

Go to or click on the "Update an existing OnePass Profile" on the sign-in page of the Thomson Reuters site you are visiting. 

Log into OnePass with your existing details and then make the changes.

Speak to a consultant

Can't find an answer to your question?
Contact our support team.

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Contact our team to arrange training.

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